FAQs

About Our Brand

Q: What does “As He Is” mean?
A: “As He Is” is inspired by living authentically in faith and identity. Our brand exists to create products that reflect hope, truth, and purpose.

Q: Are your products faith-based?
A: Yes, each collection is thoughtfully designed to inspire, encourage, and share messages of faith in everyday life.

📦 Orders & Shipping

Q: How long does shipping take?
A: Orders are processed within 1–2 business days. Delivery usually takes 5–7 business days within [your country], and 10–15 business days internationally.

Q: Do you ship worldwide?
A: Yes, we ship globally. Shipping costs will be shown at checkout based on your location.

Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking information so you can follow your package.

🔄 Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 14 days of receiving your order. Items must be unused, unwashed, and in their original condition.

Q: How do I start a return?
A: Simply contact our support team at Shop@asheisapparel.com with your order number, and we’ll walk you through the process.

Q: Who covers the cost of return shipping?
A: Customers are responsible for return shipping, unless the item arrived damaged or incorrect.

💳 Payments & Discounts

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for easy checkout.

Q: Do you offer discounts or promotions?
A: Yes! Join our email list for exclusive offers, first access to new drops, and inspirational updates.

Customer Support

Q: How can I contact you if I have questions?
A: You can reach us through our Contact Page, by email at Shop@asheisapparel.com, or via our social channels.